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Small Business Employee Benefits and HR Blog

Should we focus on speed or quality?

The healthcare discussions are getting way too meta.  Rather than arguing about how we can fix the system, politicians and journalists are arguing about if the real argument is being done in haste.speed vs quality health care

Obama keeps insisting that reform will be passed by the end of the year.  Critics are saying that it's too soon and that we need more time to talk.  Supporters say that the system is so broken that we need to take action quickly.

So how do you feel?  When I think about this issue, I can't help but consider it in terms of product development because that's what I have experience with.  I'm responsible for getting all sorts of software products designed, implemented and out the door here at Zane Benefits.

If there's one rule that we have, it's that perfection doesn't exist.  You can spend a week on a project or a year and you're still going to realize that you made some poor design decisions a week after you release it.  The key is making sure that once it's released, you have an easy way to make the necessary changes.

Maybe I'm being naive, but I would love to see the government take this approach.  It doesn't matter how much debate there is, we aren't going to reach a consensus.  Rather than trying to get it perfect, let's just make it better and then incrementally improve from there.

There are two problems with this.  First, politicians like to pretend that they can achieve perfection.  It doesn't matter that no one else is buying it, they'd have a hard time admitting they can't solve this right the first time.  Secondly, most of America probably isn't ready for a healthcare system that changes every 6 months.

I know that's kind of a cop out, so I'll leave you with this:  I'm not a pessimist, but this problem is too big to come up with a perfect solution.  I think there's a good chance I'll be disappointed with whatever the decision is, but that won't be the fault of hasty decision making.  Let's just get started.  Action is better than inaction.

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