The July employee newsletter provides updates on the following topics: Your Zane Plan, help center tutorials, and your Zane Benefits support team.
Questions About Your Zane Plan?
At answers.zanebenefits.com we provide you step-by-step tutorials, FAQs, and overviews. You can browse articles, or use the search bar to search specific questions.
Our support team is also available to help Monday-Friday from 8am - 5pm MT by chatting in your account or firstname.lastname@example.org.
Featured Help Article: How the Reimbursement Process Works
A common question is "how does the reimbursement process work?" First, our claims team reviews your request to verify your medical expense. Then, your employer is notified of the amount to reimburse you. Your employer reimburses you directly, either on your next paycheck or by a separate check. Click here to read the full article.
Your Medical Privacy is Important to Us
At Zane Benefits, your medical privacy is a top priority. As such, Zane Benefits' software is constantly updated to ensure that your private health information is safe, secure, and compliant with HIPAA privacy rules. For example, we have safeguards to protect your electronic and hard-copy information, and we ask you to verify yourself when you call support.
Current Claims Processing Time: 22 Minutes
Our claims processing time today is 22 minutes! That means if you submitted a claim today online, we reviewed it and sent you an email in less than 30 minutes. Note: We guarantee 48 hours, and faxed claims may take longer to process.
We're Here to Support You
We are here to answer questions about claims, your Zane Plan, your online Zane account, and health care reform. We're a high-feedback company. Please let us know how we can help.
Zane Benefits Support | email@example.com | Monday-Friday, 8am-5pm MT
Search Tutorials & FAQs | answers.zanebenefits.com